Awards

Our team endeavours to provide top quality service and a relaxing and welcoming environment 24/7. The results of our efforts can be seen in the awards and commendations we receive which are shown below.

TripAdvisor

What does it mean?

The TripAdvisor ‘Certificate of Excellence’ celebrates hospitality businesses that have earned great traveller reviews on TripAdvisor over the past year.

To qualify for this award, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.

Qualmark Award

 

What does it mean?

Qualmark provides evidence that a business has been independently validated as a quality tourism business. It provides instant recognition for customers that a business will deliver a quality experience.

A Silver Award is evidence of a sophisticated tourism business that consistently exceeds visitor expectations.  Proactive leadership and management ensure that a culture of high performance is evident throughout the entire business

Poolsafe Accreditation

 

What does it mean?

Managed by New Zealand Recreation Association (NZRA) and Water Safety New Zealand (WSNZ), Poolsafe is an industry led, voluntary management system designed by the industry for the industry.

The PoolSafe Quality Management Scheme (PoolSafe) is an independent assessment of public pools to ensure that their operations and facilities are safe.

Conducting yearly audits of Pool Supervision, Emergency Action Plan, Pool Water Risk Management Plan, Health and Safety, and Water Treatment.